Multichannel Order Management

Flexible, flawless fulfilment

What Is NetSuite Multichannel Order Management?

NetSuite multichannel order management delivers the ultimate customer experience, allowing shoppers to buy anywhere, pick up their orders anywhere and return anywhere. NetSuite helps businesses profitably execute a wide variety of fulfilment options, including direct ship from warehouse, store fulfilment and drop ship. Omnichannel inventory visibility, order orchestration and order life cycle monitoring and dashboards help you deliver the perfect order every time.

What is NetSuite Order Management? (Video)

The Perfect Order

Customers expect to be able to buy, get and return items anywhere. NetSuite multichannel order management allows you to meet these expectations and profitably support a wide variety of fulfilment options.

Intelligent Order Orchestration

Route orders to the most economical or geographically appropriate location for fulfilment, decreasing shipping costs and transit time.

Build Brand Loyalty

Differentiate yourself from the competition with order fulfilment excellence. Deliver a shopping experience that creates loyal customers who buy more and become brand advocates.

We run everything through NetSuite—from custom ordering portals, to manufacturing, freight, and automated analysis and monitoring—so we always have a complete view into our business.

Gary Smith
BioPak

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NetSuite Multichannel Order Management Benefits

Efficient Order Management. Process orders across all channels and fulfil them with the most logical options.
Grow Customer Lifetime Value. Build loyalty and increase order volume with cross-channel inventory and order management and flexible fulfilment options.
Improve Profitability. Manage inventory and orders more effectively and efficiently with global inventory visibility and automated, configurable order management processes.
Deliver Seamless Cross-Channel Interactions. Get a comprehensive view of customers and orders and complete visibility into inventory availability.
Empower Employees. Give employees tools that centralise all information to deliver superior customer service and outstanding omnichannel customer experiences.

NetSuite Multichannel Order Management Features

NetSuite multichannel order management provides a single source of information across all channels for inventory, pricing, order, payment and returns, ensuring customers and employees get consistent answers and enjoy a superior experience.

Cross Channel Order Orchestration

Automate and manage the end-to-end order life cycle — including order capture and validation, order release, shipment confirmation, customer communication and settlement — to ensure you fulfil your commitments in the most profitable way. NetSuite supports complex processes such as split shipments, drop ship, personalised products, continuity programs and digital fulfilment. By coordinating all of your fulfilment locations and providers, NetSuite multichannel order management keeps everything running smoothly, routing orders to the most profitable location for fulfilment and shipping.

Fulfilment Execution

Use NetSuite’s Pick, Pack and Ship functionality and integration with key shipping providers to deliver fulfilment excellence across all locations. NetSuite can even manage orders with personalisation or assemble/make-to-order requirements. And, it supports digital fulfilment processes, which can be integrated with the service providers of your choice.

Drop Shipping & Endless Aisle

An automated, end-to-end, drop-ship fulfilment process makes it possible to expand your assortment without increasing warehouse and store footprints, delivering on the promise of the endless aisle. NetSuite multichannel order management provides all the functionality required to profitably manage drop-ship programs.

Inventory Visibility

Commerce businesses need inventory visibility across all internal and external supply sources. NetSuite multichannel order management provides a comprehensive picture of inventory, spanning warehouses, stores, 3PLs and drop-ship partners. It manages commitments and available-to-promise (ATP) inventory across all channels, linking commerce and your supply chain to ensure you never overpromise. This allows you to improve inventory management across all locations using the solution’s robust inventory planning, replenishment and warehouse management capabilities.

Customer Service

Customers are frustrated by employees who can’t help them. Customer service representatives and store associates need order management capabilities that provide relevant, timely information. NetSuite multichannel order management provides the information your employees need to answer customers’ questions about product availability, and the ability to place orders and handle post-order changes and issues.

Challenges NetSuite Multichannel Order Management Solves

Excess Shipping Costs. Decrease shipping costs and transit times by automatically routing orders to the closest location.
Manual Order Processing. Automate the fulfilment process using predefined rules and workflows.
Lost Sales Due to Stockouts. With inventory visibility across all locations and channels, never miss out on a sale.

How Much Does NetSuite Multichannel Order Management Cost?

Business of every size, from pre-revenue startups to small and mid-size business have made the move to NetSuite. Looking for a better way to run your business but wondering about the cost?

Users subscribe to NetSuite for an annual licence fee. Your licence is made up of three main components: core platform, optional modules and the number of users. There is also a one-time implementation fee for the initial set up. As your business grows, you can easily activate new modules and add users — that’s the beauty of cloud software.

Order management capabilities are included with the NetSuite platform licence. Additional functionality for more complex order management needs is also available.

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