Leveraging the SuiteFlex Development Platform, LivePerson's Integrated Live Chat Application Provides Combination of Online Customer Service and CRM Tools
NEW YORK, N.Y. and SAN MATEO, Calif—November 27, 2007—LivePerson, Inc. (Nasdaq: LPSN), a provider of online engagement solutions that facilitate real-time assistance and expert advice, today announced that it has expanded participation in NetSuite's SuiteFlex™ Developer Program. LivePerson has extended NetSuite's® One System Architecture with advanced integration features to meet the needs of multi-channel sales and service organisations.
The SuiteFlex Development platform allows third-party applications to integrate transaction data — orders, inventory, invoices and shipments — with their applications, and enable customers and third-party developers to build new workflows and applications that can look and operate as if NetSuite's own developers wrote them.
Blending the functionality of the SuiteFlex platform with real-time, hosted chat technology, LivePerson Chat for NetSuite supplies a robust online sales and customer support solution for the small and mid-sized business (SMB) sector. LivePerson's integrated solution uses NetSuite's server-side SuiteScript™ to readily transfer data between applications.
"Leveraging the integration between LivePerson's online customer service software and NetSuite's CRM system has increased our support agent efficiency by eliminating redundant data entry and time-consuming switching between applications," said Kevin Lenahan, Chief Technology Officer for ClearStar.net. "With 90% first contact resolution rates and 60% faster issue resolution than email or phone, live chat is already the channel of choice for our clients to request and receive support."
LivePerson's Operator Console supplies automated access to NetSuite applications, enabling service representatives to easily access customer data; enter and update information; and transfer data to their respective NetSuite account records with a simple click of a mouse.
About SuiteFlex and NetSuite's SuiteFlex Developer Program
SuiteFlex is an application development platform that enables the creation of third-party vertical applications within NetSuite, as well as business process customisation for any end-user company that uses NetSuite. SuiteFlex includes several industry technology advances and innovations including additions to SuiteScript — which allows for on-demand programming using only a web browser on a device with Internet access. As a part of SuiteScript, NetSuite introduced SuiteletsT and SuiteScript UI Objects, allowing customers and third-party developers to build new workflows and applications that can look and operate as if NetSuite's own developers wrote them. In addition, SuiteFlex introduces a new concept for the Software as a Service market — "Service as Software," SuiteBundler™ — to deliver new integrated vertical solutions by packaging their Suitelets and other extensions with NetSuite's core ERP/CRM/Ecommerce application. SuiteBundler enables solution providers to embed their industry-best practices, knowledge and applications — traditionally delivered as one-off services — into the actual NetSuite application for verticals in a repeatable fashion.
NetSuite's SuiteFlex Developer Program was established to help solution providers achieve success in vertical markets by bringing them the following:
About NetSuite
NetSuite Inc. is a leading vendor of on-demand, integrated business management application suites for small and medium-sized businesses. NetSuite enables companies to manage key business operations in a single system, which includes Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Ecommerce. NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into up-to-date, role-specific business information.
NOTE: NetSuite, the NetSuite logo, SuiteBundler, SuiteFlex, Suitelets and SuiteScript are service-marks or trademarks of NetSuite Inc.
About ClearStar.net
ClearStar.net is a trusted provider of strategic services and decision making information for background screening firms. ClearStar.net's proven technology infrastructure is HR-XML Consortium certified and sets the foundation for a strong community of progressive, independent retailers who provide risk mitigation, employment and tenant screening services.
A founding member of the National Association of Professional Background Screeners, ClearStar.net and its distribution network have been facilitating confident business decisions by serving consumers of public records from its corporate offices in Atlanta, Georgia, since 1995. For more information, please visit: www.ClearStar.net.
About LivePerson
LivePerson is a provider of online engagement solutions that facilitate real-time assistance and trusted expert advice. Connecting businesses and experts with consumers seeking help on the Web, LivePerson's hosted software platform creates more relevant, compelling and personalized online experiences. Every month, LivePerson's intelligent technology helps millions of people succeed online; more than 6,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximise the impact of the online channel. LivePerson is headquartered in New York City.