End-to-End Omnichannel Commerce Solution Now Available to Unite B2B and B2C Operations
Multi-Language, Multi-Currency and Multi-Country Tax and Compliance Capabilities Enable Rapid International Commerce Business Growth
Sydney, Australia—9 October 2012—NetSuite Inc. (NYSE: N), the industry's leading provider of cloud-based financials / ERP software suites, today announced the availability of NetSuite SuiteCommerce for businesses in Australia, bringing the Commerce as a Service (CaaS) capabilities of the platform to a country whose retail sector is being redrawn by emerging digital commerce channels. Key to the NetSuite Commerce as a Service initiative is NetSuite SuiteCommerce, a new commerce-aware platform that enables businesses to manage interactions with other businesses and directly with consumers on a single cloud platform across multiple touchpoints including websites, smartphones, tablets, in-store and social media, delivering an enhanced customer experience, working seamlessly with NetSuite's advanced order management capabilities.
NetSuite SuiteCommerce is designed to support a wide range of commerce models, including subscription, usage-based, traditional commerce, and pay-as-you-go. SuiteCommerce supports every sales channel from smartphone or tablet right through to Australian retail stores. Operating on the core NetSuite ERP and CRM application, SuiteCommerce provides seamless order, inventory and customer management capabilities in one place, allowing commerce customers to track an order, customer issues, inventory and dispatch information—all in one place, in real-time.
NetSuite SuiteCommerce is the result of several years of development. SuiteCommerce exposes native NetSuite commerce capabilities—including merchandising, pricing, promotions, payment processing, support management, and customer management—as services that can be leveraged by any presentation layer, while providing an integrated back-end business management system. This data rich platform can deliver an Amazon-like experience, delivering personalised recommendations based on shopping history and browsing data strategic up- and cross-selling.
Among its many capabilities, SuiteCommerce Order Management (OMS) is paramount in enabling commerce transactions regardless of touchpoint or currency. This system offers unmatched billing capabilities such as payment capture, refunds, invoiced billing, usage-based, and recurring billing to support any type of desired customer interaction for B2B and B2C environments. In addition, SuiteCommerce OMS provides a robust, rules-based workflow technology to manage the lifecycle of a transaction—order-to-fulfilment-to-payment capture-to-repurchase. It reduces fraudulent orders and the amount of time spent reviewing them by providing intelligent review and exception capabilities that will raise red flags and place a hold on orders. It provides powerful back-office technology such as warehouse management capabilities including bin and lot tracking, pick/pack/ship fulfilment process, support for multiple warehouse locations, and the intelligence to select the appropriate warehouse based on each business' business logic. SuiteCommerce is integrated with most major and regional carriers such as Australia Post, DHL, Startrack, Toll, and TNT, and many others, to generate real-time rates, print shipping labels, and automatically send package tracking information to shoppers. And all of these capabilities are delivered with the multi-currency and multi-tax support required to deliver seamless global commerce.
NetSuite SuiteCommerce Enables Australian Businesses to Expand Globally
With many Australian organisations continuing to face challenging domestic trading conditions, businesses of all sizes are now looking overseas for growth opportunities, and particularly to Asia. However, managing the complexity of international growth profitably whilst also striving to delight customers and grow the business can seem an insurmountable challenge for commerce businesses running multiple disparate systems. Working seamlessly with the core NetSuite ERP/CRM business management application, NetSuite SuiteCommerce offers an ideal platform for international growth, with multi-language, multi-site, multi-company, multi-currency and multi-country tax and compliance capabilities. This empowers businesses to run commerce operations around the globe whilst managing them on the basis of real-time insight into how different channels, markets, products and sales staff are performing.
"The next transformation facing businesses in Australia is centred on how they interact with other businesses and their customers, and NetSuite SuiteCommerce is at the heart of this," said Zach Nelson, CEO of NetSuite. "Expanding to new markets has often been prohibitively expensive with horse-and-cart, on-premise applications; but now with NetSuite SuiteCommerce, profitable international growth becomes a real option for Australian commerce businesses."
Businesses in Australia Embrace NetSuite SuiteCommerce
Today, NetSuite announced a number of leading local businesses that are already capitalising on the capabilities of the NetSuite SuiteCommerce platform including Kitchenware Direct, Australia's largest pure-play kitchenware retailer, Skincare Store, a subsidiary of US retailer Salu Beauty, Inc (a Walgreen's company), and Agsure, Elders' first nationwide B2B and B2C eCommerce store selling farm supplies. Kitchenware Direct in particular has seen its business grow 1000 percent supported by SuiteCommerce, allowing it to launch a major new homewares venture, Avago.com.au. Coco Republic, Australia's leading furniture retailer and design brand, has selected SuiteCommerce to transform its business for the digital age. It chose NetSuite over SAP and Pronto to replace MYOB and other on-premise application to manage end to end commerce business across B2B, B2C and multiple retail stores.
Leading Technology Partners Support NetSuite SuiteCommerce
NetSuite also announced today new partnerships and capabilities from technology leaders in Australia. The technology partners add SuiteApps and native integration that deliver a range of additional features supporting domestic and global commerce success, including payment processing with SecurePay; point-of-sale integration with Retail Anywhere; integrated web store and shipping with OnlineOne; social conversations and analytics with Bazaarvoice; and social CRM with Acquia. Together, these technology partners provide customers with a vast array of solutions to adapt and enhance NetSuite's SuiteCommerce platform for their individual commerce requirements.
Top Australian Digital Agency Embraces NetSuite SuiteCommerce
NetSuite announces a new partnership with BlueArc, aimed at enriching NetSuite's new SuiteCommerce platform. This partnership forms part of the new NetSuite Agency Program, an international alliance of leading creative digital agencies that have teamed with NetSuite to provide commerce businesses with the chance to combine superior interactivity, functionality and aesthetics, with the highly flexible web storefront and unique back-office integration of NetSuite's SuiteCommerce platform.
Today, more than 12,000 companies and subsidiaries depend on NetSuite to run complex, mission-critical business processes globally in the cloud. Since its inception in 1998, NetSuite has established itself as the leading provider of enterprise-class cloud ERP suites for divisions of large enterprises and mid-sized organisations seeking to upgrade their antiquated client/server ERP systems. NetSuite excels at streamlining business operations, as demonstrated by a recent Gartner study naming NetSuite as the fastest growing top 10 financial management systems vendor in the world. NetSuite continues its success in delivering the best cloud ERP/financial suites to businesses around the world, enabling them to lower IT costs significantly while increasing productivity, as the global adoption of the cloud accelerates.
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