Product Features For Retail Companies

CRM and Marketing

Put Your Customers at the Centre of Your Business

With NetSuite's retail CRM you get an omnichannel view of each customer so you can deliver personalised service, build customer loyalty and achieve a competitive advantage with your brand.

CRM Software for Omnichannel Retail

• Get a single 360-degree view of the customer across all channels for complete visibility into all online, in-store and call-center transactions and interactions.
• Build customer loyalty by targeting the right customer at the right time with the right product.
• Build rich customer profiles based on behaviours and interactions that can be made available to sales associates, marketing and service personnel.
• Segment and target buyers for highly focused, personalised upsell and cross-sell campaigns and targeted promotions.
• Manage, track and analyse all marketing campaigns across all channels in a single application.
• Offer customers self-service options to view their online purchase history, reorder and find answers to their questions 24/7.
• Ensure customer issues and touchpoints are tracked fully through to completion with fully integrated case and support tracking.

Order Management

Achieve Omnichannel Excellence with Centralised Order Management

Meet customer expectations to buy, fulfil and return anywhere while maximising profitability by centralising order management and having a single view of inventory across all channels and the supply chain. NetSuite Order Management provides the ability to meet and exceed rising customer expectations for omnichannel fulfilment while boosting profitability and optimising inventory.

Omnichannel Order Management

• Avoid additional integration or an extra layer between your customer facing systems and your fulfilment execution engines.
• Manage orders from multiple channels—POS, web, call centre, mobile, kiosk—all in one place.
• Get a single view of inventory, spanning warehouses, stores, 3PLs and drop-ship locations.
• Reduce excess inventory, capture lost sales and promote the most profitable products to your customers.
• Easily and accurately support cross-channel returns and exchanges.
• Implement intelligent fulfilment and improve inventory efficiency by fulfilling online orders from the best store, warehouse or vendor/drop-ship locations.
• Implement an endless aisle and expand your assortment without increasing warehouse and store footprints with an automated end-to-end, drop-ship fulfilment process.

Business Intelligence

Leverage Powerful Business Intelligence and Reporting

NetSuite enables you to manage your entire retail enterprise with key metrics so you can make timely, fact-based decisions with dashboard analytics and retail reporting. All data can be viewed in real-time as key performance indicators (KPIs), graphical report snapshots, trend graphs and KPI scorecards.

• Rely on a single version of the truth with all data across all channels residing in a single source.
• Make quick, informed decisions regarding channels, inventory, suppliers and customers with predefined, role-based dashboards.
• Empower business users with easy to use tools to create customised reports, KPI's and dashboards.
• Monitor KPIs from anywhere at anytime with access via web browser and mobile device.

Financials

Better Manage Your Business with Integrated Financials

Streamline financial processes and planning and increase insight into the financial side of your retail enterprise with a fully integrated financial management system that allows you to improve organisational efficiencies and grow the business.

Retail-Time Financials and Accounting for Retailers

• Support core accounting functions such as general ledger, accounts receivables, accounts payable and fixed assets management with strong compliance management.
• Improve business performance, increase financial close efficiency and reduce back-office costs with standardised processes using a single, integrated solution.
• Rely on audit trail visibility with drill-down capabilities to see the underlying detail from financial statements to the transaction.
• Optimise procure-to-pay and leverage an intuitive user interface and integrated workflow to process requisitions to vendor payments, end-to-end.
• Ease tax compliance with prebuilt tax intelligence to process sales transactions in compliance with proper regulations.
• See consolidated financial results for any part of the business at a summary level, and all the way down to the underlying transactional details with real-time visibility.

Inventory and Supplier Management

Manage Inventory and Supplier Relations More Effectively

Optimise your inventory and your supply chain to speed delivery time, increase sales, improve inventory turn and deliver the products your customers want when they want them.

Inventory Management

• Achieve real-time inventory visibility across all channels including stores, warehouses, 3PLs and drop-ship locations.
• Leverage Multi-Warehouse Inventory to perpetual inventory tracking across multiple locations.
• Track transfers between locations within the enterprise, even across subsidiaries.
• Receive purchase orders and transfer orders at all inventory locations.
• Manage and tracking inventory adjustments; as well as their financial impact to the business.
• Audit current inventory positions at scheduled intervals with Physical Counts.

Supplier Management

• Manage your supplier/vendor relationships from single system.
• Allow vendors to interact directly with your business to see invoices and orders, and even make payments through our Supplier Portal.
• Track and have full visibility to all purchase orders for each vendor.
• Ensure compliance for all vendors with full 3 Way Match visibility to automaticity highlight items outside of tolerances.
• Delivery Date Management for inbound orders to ensure you are prepared to meet incoming supply.
• Set up supplier KPIs to manage compliance and success factors related to vendor scorecards.