Technical Account Management (TAM) is a paid premium service that ensures customers are successful in solving technical challenges during implementation projects and post Go-Live. Our team is designed to work in close partnership with your designated team members to execute your vision for NetSuite, as well as with NetSuite’s Account Management, taking the lead on all technical matters. Think of us as your trusted advisors, providing proactive technical guidance and insider insight to ensure your overall NetSuite solution success.
With TAM services, you have the flexibility and the choice of two engagement models depending on your needs: 1) short-term, project-based activities; or 2) managed-service basis with the ability to have continued assistance during the lifecycle of your solution usage.
Provide guidance to customers with the variety of accounts NetSuite offers (i.e., production, sandbox, development, release preview).
Review, analysis and optimisation of customisations to ensure desired system performance and scalability.
Assist with critical integration designs for system success and technical coordination with partners.
Help with major releases, which includes review of test plans and advance planning for new releases or Go-Lives.