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The Top Five Ways Advanced Customer Support Optimises Your Business

Oracle NetSuite has created a single offering to meet all support and ongoing optimisation needs across all products and markets with Advanced Customer Support (ACS). ACS is a managed service that helps maximise the value of your Oracle NetSuite solution on a continuous basis. Read this business guide to learn the top five reasons why ACS is good for your business.

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Advice from the Front Lines

Discover how one IT Services firm selected a platform that integrated PSA, ERP and CRM to overcome common challenges faced by services organisations today. Golden Star Technology Inc. shares its journey from recognising the need for a new IT system to the selection process, and its final outcome in selecting a system to enable continuous growth.

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Metrics that Matter for Professional Services

When it comes to managing a professional services business, few topics generate as much interest—and controversy—as the topic of metrics. Whether the question is what to measure or how to measure it, it can be challenging to reach consensus on which specific metrics provide the greatest insight.

In this article, Thomas E. Lah, Executive Director of The Technology Professional Services Association, introduces a practical framework managers can use when selecting the best metrics for their professional services organisation.

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