NetSuite Aids Omnichannel Transformation for UK’s Simplyhealth

The Unlimited Company, part of the Simplyhealth Group, the UK's leading health cash plan provider and a supplier of living aids and mobility products, came to realise in 2015 that its retail brand, previously known as Simplyhealth Independent Living, needed to create a more engaging and accessible experience, one that didn’t treat customers like patients. Yet, multiple instances and different versions of Sage financial products was holding back that transformation.


Simplyhealth

Company

The Unlimited Company from Simplyhealth

Location

Hampshire, United Kingdom

Industry

Retail/Health Care

Employees

80

NUMBER OF USERS

80

SYSTEMS REPLACED

Sage 50, Sage 200

NETSUITE PRODUCT IMPLEMENTED

NetSuite OneWorld

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“NetSuite does what it says on the tin. It isn’t just a sales pitch, it’s a system that does what it says.” Matt Main, Managing Director of Retail, The Unlimited Company from Simplyhealth

Mobility Products Company Modernises

Building from a cloud platform
The Unlimited Company sought both a financial system and a platform that could deliver an omnichannel experience, across its 12 stores and digital channels. It selected NetSuite for its cloud-based system unifying customer, product and financial data with retail operations.
Real-time visibility, retail flexibility
Implemented in just three months, NetSuite provides The Unlimited Company with visibility it didn’t have before, including gross margins per store, while plans to implement the SuiteCommerce InStore POS system will enable omnichannel operations like ship-from-store or buy-online pick-up in store.
Strategic business transformation
With growth plans that call for five new stores in 2017, an iPad and a broadband connection are all The Unlimited Company needs to set up new operations. NetSuite also enabled new pop-up stores to better serve people with mobility difficulties at accessible locations.

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