Comparison of NetSuite's Customer Support Options
Silver |
Gold |
Platinum |
|
| Coverage Hours | M–F 8AM–6PM (Customer local time) |
Toll-free 24x7 (Severity 1 & 2) M–F 8AM–6PM Customer local time (Severity 3 & 4) |
24X7 Case Submission (All severity levels) M–F 8AM-6PM Customer local time (All other services) |
| Access to SuiteAnswers Technical Support Portal | Standard | Standard | Standard |
| Online Case Submission |  |
|
|
| Telephone Case Submission | |
| |
| Authorized Support Contacts in Your Organization | 2 | 4 | 6 |
| Dedicated Platinum Team |
|
||
| Support Account Manager | |
